Refund and Exchange Policy

At Codelusive, we strive to ensure your complete satisfaction with our design services. Our refund and exchange policy is designed to be fair and transparent, reflecting our commitment to delivering high-quality solutions tailored to your needs.

1. Order Cancellation:

  • Customers have the option to cancel their order within 24 hours of placing it. To cancel an order, please contact our support team at help@codelusive.com or call us at +917017696903 with your order details.

2. Exchange of Service:

  • If you are not satisfied with the design service provided, we offer the option to exchange the service within 3 days of delivery. You may request changes or modifications to better align with your requirements.
  • To initiate an exchange of service, please reach out to our support team at help@codelusive.com or call us at +917017696903. Provide us with details about the aspects of the service you wish to exchange, and our team will assist you promptly.

Conditions for Refunds and Exchanges:

  • Refunds or exchanges are only applicable within the specified time frames (24 hours for order cancellation, 3 days for service exchange).
  • Services that have been fully completed and delivered are not eligible for refunds. However, they may qualify for an exchange as per the conditions mentioned above.
  • Refunds will be processed using the original payment method, and exchanges will be subject to availability and agreement between the customer and Codelusive.
  • In the case of an exchange, any price differences between the original and exchanged services will be adjusted accordingly.
  • Codelusive reserves the right to assess each refund or exchange request on a case-by-case basis.

Contact Us:
If you have any questions or concerns regarding our refund and exchange policy, please don’t hesitate to contact our support team at help@codelusive.com or call us at +917017696903. We are here to assist you and ensure your experience with Codelusive is nothing short of exceptional.